Terms and Conditions

Terms and Conditions

Terms and Conditions

Password, Member Information and Security

During registration, you (and family members) will be able to choose account passwords. A Zoobuh generated password is assigned when password is forgotten. After logging into the account with the assigned password, members may change it to one of their choosing. Account holders are responsible for keeping all passwords confidential and safe. Zoobuh must be notified of any misuse, breach of security, or any unauthorized use of your account. Neither ZooBuh Inc., or its affiliates will not be held liable for failure to comply with this issue.

30-Day Money Back Guarantee

Your account carries a 30-day unconditional money back guarantee that begins when your account is first billed. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon cancellation. The following services do not qualify for the 30-Day Money Back Guarantee: additional items and services, custom domain name handling, or items sold through the reseller program. This guarantee only applies to the first payment and not subsequent payments or renewals. Refunds can take up to 30 days to process.

Conduct of members

Members should understand that all information, [data, text, software, music files, photographs, etc.] transmitted from the user either publicly or privately is the sole responsibility of the user.

You agree to the following:

  • Do not post material that is racial, abusive, harassing, vulgar, etc.
  • Do not send email to any person who does not want to receive it. When a recipient asks you not to send e-mail, honor that request.
  • Do not impersonate another person from this service.
  • Do not participate in the relay of any pornographic images.
  • Members do not represent ZooBuh or its employees and cannot speak in their behalf.
  • Do not attempt to bypass any filtering system, including, but not limited to, spam and content filters.
  • Do not tamper with any service that does not fall in the general use guidelines.
  • Do not upload or post copyrighted material [includes photos, music files, etc.].
  • Do not send Spam, UCE (Unsolicited Commercial Email) from ZooBuh servers. This includes, but is not limited to, bulk-mailing of commercial advertising, or informational announcements.
  • Do not attempt to hack, crack, use denial of service attacks, or any such method against ZooBuh servers.
  • Do not do anything contrary to U.S. Law, Local Law, or International Law.

This is in no way limited to the previously stated, check your local laws regarding these and other issues.


Members are not to send any Spam, harassing emails, UCE/UBE (Unsolicited Commercial/Bulk Email). Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming") is prohibited, regardless of whether or not it overloads a server or disrupts service to ZooBuh's customers. The term "spamming" also includes, but is not limited to, engaging in spamming using the service of another ISP, selling or distributing software through services ZooBuh provides. Violators will be terminated without refund. ZooBuh reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.

A piece of mail is considered Spam when:

  • Headers and identifiers are altered in a manner of attempting to disguise or falsify the origin of the email.
  • Relaying mail from a server that is not owned by yourself, or do not have permission to do so.
  • Sending several messages that have the same body and/or subject to a mass list of people, whether it be at once (bcc) or individually.
  • Sending advertising information without their explicit consent to receive such items.
  • Sending chain letters, pyramid schemes, etc.

Viruses and Other Destructive Activities

Use of ZooBuh's services or equipment for creating or sending Internet viruses; worms or Trojan horses; or for pinging, flooding or mail bombing; or engaging in denial of service attacks is prohibited. It is also prohibited for any customer to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use ZooBuh's services and equipment.

System and Network Abuse

Violations of system or network security are prohibited and may result in criminal and civil liability, possibly including a fine. Examples of system or network security violations include, without limitation the following: unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks; forging of any TCP/IP packet header or any part of the header information in an e-mail or a newsgroup posting.

Copyright Violations

The Digital Millennium Copyright Act (DMCA) sets forth the law regarding the use of copyrighted materials on the Internet. All ZooBuh customers are subject to the requirements of the DMCA. Individuals or entities submitting notifications of copyright infringement by a ZooBuh customer (per the DMCA) to ZooBuh must follow the below procedures. Copyright infringement notifications submitted to ZooBuh according to these procedures will be processed within 21 days of receipt. Customers who are the subject of a DMCA notification that meets the below criteria may be subject to account termination at ZooBuh's sole discretion.

  • Signature of the copyright owner or a person authorized to act on the copyright owner's behalf (the Claimant).
  • Identification of the copyrighted work(s) claimed to have been infringed.
  • Identification of the material claimed to infringe the copyright(s), and enough information for ZooBuh to locate it including URLs and specific descriptions of the infringing material at each URL.
  • The Claimant's name, address, and telephone number(s).
  • A statement that the Claimant has a good faith belief that use of the disputed material is not authorized by the copyright owner or his agent.
  • A statement, under penalty of perjury, that the information in the notification of copyright infringement is accurate and that the Claimant is authorized to act on behalf of the copyright owner.
  • Fax the notification to:  1-801-770-2816.

No Resale of Service

Unless authorized, you agree not to reproduce, duplicate, sell, trade, exploit for any commercial purposes, any portion, product or ownership of ZooBuh or its affiliated companies.

Payment Terms

The cost of ZooBuh will vary, based on what product(s), services and upgrades are selected. ZooBuh operates in USD (U.S. Dollars). ZooBuh requires a valid credit card payment to activate service. Upon payment, you may opt-out of auto payment. Auto payment is a feature that will keep your account from expiring. If your account expires and is not used in 30 days after expiration, it will be automatically cancelled and marked for removal from the system. In the event of an account being expired past the 30 days, there will be a $5.00 charge to reactivate each child's account. If you choose to re-activate the account, the amount due will include the time the account was inactive. All payments are final. Sorry, no refunds of payments will be issued.

Refund Policy

Refunds are only available in accordance with the 30-Day Money Back Guarantee. Refunds will be provided in the same method of the original payment. There are no refunds offered or guaranteed after 30 days.


ZooBuh does not bill with paper invoices or statements. Statements can be viewed and printed through the Account Manager.

Billing/Price Changes

ZooBuh's prices are subject to change without notice. Any price changes become effective in the next billing cycle. Pre-paid will be locked in to the lower price.

Credit Card Dispute / Chargeback

Any customer who disputes a credit card payment is subject to suspension and account termination at ZooBuh's discretion. Each chargeback on all accounts will be assessed $30.


It is the customer's responsibility to ensure each potential member that is referred enters the proper code to receive credit for the referral. Although some errors can be rectified, it is not Zoobuh's responsibility to ensure accuracy. Link referrals will only be counted if they are 1) unique 2) falls within a 30 day period and 3) the proper link URL method is used. Alteration of URL code may cause the tracking to work properly. The same unique address (IP) may be counted multiple times if the counts span beyond each 30 day period. One IP counted per 30 days.

Coupons, Credits, and Bonus Payments

Bonus payments are issued as coupons, as a result of an advance payment term. Coupons and credits are issued at various times for troubleshooting help, customer appreciation, etc. Coupons, credits or bonus payments have no cash value.

Suggestions, Feature Requests and Enhancements

ZooBuh reserves the right to acknowledge enhancements or suggestions. ZooBuh retains all rights and ownership associated with suggestions by customers. No payment or compensation will be made for any suggestion or enhancement request, unless specifically contracted in writing.


ZooBuh may discontinue, upgrade, replace, modify, or change in any way, without limitation, any software, application, program, data, hardware, equipment, or portions or components thereof, used to provide customers with ZooBuh's services. Certain changes to ZooBuh's services may affect the operation and user experience from time-to-time.

Third Party Licenses

ZooBuh makes a reasonable effort to provide customers with technologies, developments, and innovations (technologies), part of which may be licensed, or co-branded, from or by, third party entities. However, ZooBuh makes NO warranty of any kind, either express or implied, regarding the quality, accuracy, reliability, validity, or continued existence of any or all aspects of such technologies. Furthermore, no customer will hold ZooBuh liable in any way for the revocation of any license, which has been licensed to ZooBuh.

Backup of Data

Customers are solely and entirely responsible for the management and backup of all customer data. ZooBuh has backup systems in place to handle restoration of a catastrophe. ZooBuh may offer a personal backup link for account holders to download and save email locally.

Server Maintenance and Downtime

Occasionally, ZooBuh will schedule time to do maintenance on the servers or network infrastructure. In the unlikely event of server failure, data loss, or downtime, we will make every attempt to get users back online in the shortest time possible. ZooBuh may, at its sole discretion, credit accounts affected by downtime. Credits will not be issued upon scheduled downtime.

Pornography / Adult Content

ZooBuh has a zero-tolerance policy on pornography. Pornography and sex-related merchandising are prohibited on ZooBuh servers and network infrastructure. This includes sites that may infer sexual content or provide links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet, or provide links to such sites. Violator's account will be terminated without refund. The use of ZooBuh's services to store, post, display, transmit, advertise or otherwise make available child pornography is strictly prohibited. ZooBuh will, as required by law, notify law enforcement agencies when it becomes aware of the presence (or attempt of transmission) of child pornography on, transmitted through, its services.


ZooBuh is concerned with your privacy.  Please refer to our Privacy Policy for more information.


Your account may be terminated, and remaining balance forfeited if intentional misuse and abuse of the service occurs.


Use of any trademark, service mark, or name for commercial purposes is forbidden without written consent.

Unwanted Commercial Electronic Mail Messages

Customer recognizes that the receipt of unwanted commercial electronic mail messages, otherwise known as SPAM ("SPAM"), adversely affects Zoobuh, Inc.'s business and its ability to provide email services to Customer. Accordingly, Customer hereby grants to Zoobuh, Inc. the authority and right to opt-out and/or unsubscribe from receiving any and all SPAM emails, sent by any party to Customer's email address(es) hosted at the zoobuh.com domain suffix and/or any other domain suffix made available through Zoobuh, Inc. to Customer. Customer also grants to Zoobuh, Inc. the authority and right, to the extent such right is available to Customer, to take any other action on behalf of Customer to stop the mailing and/or receipt of SPAM emails, to Customer's email address(es) hosted at the zoobuh.com domain suffix and/or any other domain suffix made available through Zoobuh, Inc. to Customer. Zoobuh, Inc. shall not be required to notify Customer in any way of any action taken on behalf of Customer to opt-out, unsubscribe, or otherwise address the receipt of SPAM email. Customer can request information from Zoobuh Inc. regarding any action taken by Zoobuh, Inc. to opt-out and/or unsubscribe from receiving SPAM emails, which information shall not be unreasonably withheld.


100% accuracy of Spam Control is not possible. We do not claim to be able to filter by 100% accuracy. However, we try to achieve the best ratio possible. We cannot be held responsible for false positives, false negatives, blocking of wanted emails, passing of unwanted emails, or the like. The ZooBuh service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. ZooBuh expressly disclaims any representation or warranty that the ZooBuh service will be error-free, secure or uninterrupted. No oral advice or written information given by ZooBuh, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. ZooBuh and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.


We reserve the right to modify this document at any time. You will be notified if this occurs.

Last Updated December 8, 2013
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