Alan Fullmer
Zoobuh! Staff
Posts: 142
Registered: 12-19-2005
Location: www.zoobuh.com
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![[*]](./images/corporate/default_icon.gif) posted on 12-15-2009 at 11:49 AM |
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Delays
We are experiencing some delays in email processing, some can be up to 2 days.
We apologize for the inconvenience and are working on the issue.
We appreciate your patience.
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elena
Newbie
Posts: 1
Registered: 12-16-2009
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| posted on 12-16-2009 at 06:49 AM |
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I am new to zoobuh just signed up my 6 year old and I am concerned that it's going on 3 days since people have sent him emails and he has not
received them yet. Are those emails lost?
He and I both are getting discouraged since this has been our only experience so far is this delay. Also I have sent emails to customer service and
have not received a reply, yet another disappointment.
I have read so many positive things that I am going to continue to wait a bit longer, but hopefully this will be resolved soon. I really want this to
work.
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Alan Fullmer
Zoobuh! Staff
Posts: 142
Registered: 12-19-2005
Location: www.zoobuh.com
Member Is Offline
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| posted on 12-16-2009 at 10:35 AM |
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One of the mail sorting machines became overloaded and stopped delivering mail. The problem has been fixed, and now it's just processing those
pieces of mail. In answer to your question, those emails are not lost, but just delayed.
Consequently, some of the customer service emails have also been delayed. Any message that went through this particular server has been affected.
Everything should be back to normal sometime today.
Thank you.
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SockHerMom
Newbie
Posts: 1
Registered: 12-17-2009
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| posted on 12-17-2009 at 12:57 PM |
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My son hasn't noticed any delayed emails. This doesn't mean he hasn't had any, but he hasn't noticed any. But we've been with Zoobuh for a few
years now and haven't ever experienced an outage or slowness in the service.
Thanks so much for the wonderful service!
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BarbHagen
Junior Member
Posts: 3
Registered: 12-17-2009
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| posted on 12-17-2009 at 01:07 PM |
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We don't mind the occasional downtime as long as we know what's happening. Thanks for the heads up and quick explanation.
Barb
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TomTom
Newbie
Posts: 1
Registered: 12-17-2009
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| posted on 12-17-2009 at 01:26 PM |
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Just wanted to say that my family really enjoys zoobuh. As a parent, I'm very grateful for and greatly appreciate this service. Thanks!
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motherof3
Junior Member
Posts: 2
Registered: 2-15-2006
Member Is Offline
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| posted on 12-17-2009 at 05:38 PM |
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We appreciate your honesty in this matter. Looks like we got all of our emails even if they were a little slower than normal. Thanks for the open
communication! Happy Holidays!
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