Why isn't ZooBuh Free?
How much does ZooBuh cost?
My child isn't receiving any emails, what could be wrong?
Do I need to have cookies enabled?
Do I need to have JavaScript enabled?
What Operating Systems is ZooBuh compatible with?
What browser is the best to use?
Why do the emails have a tag line at the bottom of each message?
I have a suggestion or an improvement. Where can I submit this?
Do you have volume, educational or non-profit discounts?
Is Zoobuh 100% safe?
What payment options does Zoobuh accept?
How do I make a payment?
How long does it take for a payment to post to my account?
Can I get copies of my child's emails?
How many contacts can I have?
Can I get a refund if I'm not satisfied?
I forgot my password. How do I retrieve it?

WHY ISN'T ZOOBUH FREE?
ZooBuh prides itself on being able to offer a safe alternative to other email accounts. There are many companies that offer these accounts for free, but most--if not all don't have any parental controls or filtering specifically for kids. Furthermore, these companies get their revenue mostly from advertising. ZooBuh has no advertising inside the child's login area because the content must be controlled to keep it safe. ZooBuh charges a very minimal price to offset the cost of offering this service. We feel it's a small price to pay for safety and peace of mind.

HOW MUCH DOES ZOOBUH COST?
ZooBuh is only $1 per month for each child account.

MY CHILD ISN'T RECEIVING ANY EMAILS, WHAT COULD BE WRONG?
There are possible reasons why. Check to see if the Mail Queue is enabled. Check to see if the sender is in their contact list (if ACCEPT MAIL FROM CONTACT LIST ONLY is enabled). If the contact list only is enabled, the messages will be in the Parent Trash, which can be retrieved within 30 days. Also, check to make sure the address is not blocked.

DO I NEED TO HAVE COOKIES ENABLED?
Yes. Cookies are required in order for Zoobuh to operate correctly.

DO I NEED TO HAVE JAVASCRIPT ENABLED?
Yes. JavaScript is required in order for Zoobuh to operate correctly.

WHAT OPERATING SYSTEMS IS ZOOBUH COMPATIBLE WITH?
ZooBuh will work on any operating system with an internet browser. ZooBuh will work with Windows, Linux, Unix, Macintosh/Apple, etc.

WHAT BROWSER IS THE BEST TO USE?
ZooBuh has been programmed with strict HTML code. It should be cross-browser compliant with Internet Explorer, FireFox, Opera, or Safari. The WYSIWYG portion may differ from browsers. We have had best success with the WYSIWYG on Firefox and Internet Explorer. We recommend Firefox on all platforms.

WHY DO THE EMAILS HAVE A TAG LINE AT THE BOTTOM OF EACH MESSAGE?
This is a notice to the recipients of the message letting them know that this message has been sent from a child. Children are protected in most states against the unapproved signups for spam lists. Also, recipients will not be confused whether they are talking to a child or an adult.

I HAVE A SUGGESTION OR AN IMPROVEMENT. WHERE CAN I SUBMIT THIS?
Do you have a suggestion, improvement, or did you notice a bug in our software? Let us know, and we'll reward you for it! We will give you at least 2 free months worth of service if you suggest anything to help improve our software. The rule is, it cannot be already submitted.   Visit http://www.zoobuh.com/support

DO YOU HAVE VOLUME, EDUCATIONAL OR NON-PROFIT DISCOUNTS?
We do have volume discounts for schools and educational programs.  Contact customerservice@zoobuh.com or visit http://www.zoobuh.com/docs/volumepricing.html for more information.

IS ZOOBUH 100% SAFE?
Yes.  You can make Zoobuh 100% safe by tailoring the settings to fit your requirements.

WHAT PAYMENT OPTIONS DOES ZOOBUH ACCEPT?

Zoobuh proudly accepts:  Visa, MasterCard, Discover, American Express, PayPal, Check, or Money Order.

HOW DO I MAKE A PAYMENT?
To make a payment, log into the Parent Control Panel http://parents.zoobuh.com and click on Payments, located at the upper right corner.

HOW LONG DOES IT TAKE FOR A PAYMENT TO POST TO MY ACCOUNT?
If you use a credit card to make a payment, it will be instantaneous. PayPal payments can take up to 3 business days depending on if you have available funds in your account. Otherwise, PayPal is also instantaneous.

CAN I GET COPIES OF MY CHILD'S EMAILS?
Yes, you can be copied on incoming and outgoing messages. You can approve these messages remotely.

HOW MANY CONTACTS CAN I HAVE?
Unlimited. There isn't a limit.

CAN I GET A REFUND IF I'M NOT SATISFIED?
We offer a complete refund within 30 days of initial signup. We do not offer refunds after the 30 days.

I FORGOT MY PASSWORD. HOW DO I RETRIEVE IT?
Go to http://parents.zoobuh.com and click on the "Forgot Password" link.

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